Privacy Policy

Introduction

This Privacy Policy ("Policy") explains how The Fancy Robot, LLC ("we," "us," "our," or "Company") collects, uses, shares, and protects information about you when you visit or use our website located at srgnt.app (the "Site") and interact with the srgnt application ("Service").

We take your privacy seriously. We've written this policy in plain language so you can understand what data we collect, why we collect it, and what rights you have. This policy applies to all visitors and users of our Site and Service.

Questions? Contact us at hello@srgnt.app.

1. Information We Collect

We collect information in two ways: directly from our third-party service providers and through your use of our Site.

A. Analytics Data (Collected via PostHog)

When you visit our Site, PostHog automatically collects:

• Usage behavior: Pages you visit, features you interact with, links you click, time spent on the Site
• Device information: Browser type, operating system, device type, screen resolution
• Network information: IP address, location (approximate, derived from IP address)
• Session data: Session ID, timestamps, referrer information
• Cookies and identifiers: PostHog uses cookies and local storage to track sessions and user behavior

Why we collect this: To understand how users interact with our Site, identify popular features, diagnose technical issues, and improve the Service.

B. Email Marketing Data (Collected via Brevo)

If you sign up for our email list or newsletter, Brevo collects and stores:

• Email address: Required to send you communications
• Subscriber metadata: Signup date, subscription status, engagement (open/click metrics)
• Device information: Device type, email client used
• Behavioral data: Which emails you open, which links you click

Why we collect this: To send you relevant updates, newsletters, and promotional content. You may unsubscribe at any time using the link in any email we send.

C. Information You Voluntarily Provide

If you contact us via email or forms, you may provide:

• Your name and email address
• Messages or questions you send to our support team

This information is used only to respond to your inquiry.

2. How We Collect Information

• Automatic collection: PostHog and Brevo automatically collect data as you use our Site through cookies, pixel tags, and SDK integration
• Direct collection: You provide information when you sign up for emails or contact us
• Third-party providers: PostHog and Brevo collect data on our behalf and share aggregated or anonymized insights with us

3. How We Use Information

We use the information collected for the following purposes:

• Operating and improving the Service: Analyzing usage patterns to identify confusing features and prioritize improvements
• Technical support: Diagnosing issues, troubleshooting errors, ensuring Site reliability
• Analytics and reporting: Understanding user behavior, measuring feature adoption, tracking performance
• Email communications: Sending newsletters, updates, and promotional messages (Brevo)
• Security and fraud prevention: Detecting unusual activity and protecting against abuse
• Legal compliance: Meeting legal obligations and responding to lawful requests

We do not sell your personal information to third parties.

4. Legal Basis for Processing

For U.S. users, we process your information under legitimate business interests: understanding product usage, improving our Service, and communicating with users.

For users in other jurisdictions (including the European Union), we rely on:

• Legitimate interests for analytics (PostHog): We have a legitimate interest in understanding how users interact with our Site to improve the Service
• Consent for marketing emails (Brevo): We obtain your explicit consent when you sign up for our newsletter
• Legal obligation for any legally required disclosures

If you are in a jurisdiction with specific data protection laws and disagree with our processing, you have the right to object (see Section 8 below).

5. Data Sharing and Third Parties

We share information with the following third-party service providers:

PostHog (Analytics)

• Purpose: Collect and analyze usage behavior
• Data shared: Pages visited, device info, IP address, session data, cookies
• Privacy policy: posthog.com/privacy
• Data location: United States

Brevo (Email Marketing)

• Purpose: Send newsletters and marketing emails
• Data shared: Email address, subscriber metadata, engagement data
• Privacy policy: brevo.com/legal/privacypolicy
• Data location: European Union (France and Germany)

We do not share your information with any other third parties except as required by law or to comply with legal process.

6. International Data Transfers

PostHog stores data in the United States. Brevo stores data in the European Union (France and Germany).

If you are accessing our Site from outside the United States, your data may be transferred to, stored in, and processed in the United States or European Union depending on which service handles it. By using our Site, you consent to the transfer of your information and processing under this Privacy Policy.

7. Data Retention

We retain data as follows:

• PostHog analytics data: 12 months by default
• Brevo email list data: Until you unsubscribe, plus 90 days after unsubscription. Email events older than 24 months are automatically deleted.
• Support emails and inquiries: 1 year to address follow-up questions; you may request deletion

8. Your Rights and Choices

A. Cookie and Tracking Controls

• Disable cookies: You can disable cookies in your browser settings (consult your browser's help documentation)
• PostHog opt-out: PostHog provides a way to opt out of analytics; visit posthog.com/docs/advanced/privacy for instructions
• Do Not Track: If your browser sends a "Do Not Track" signal, PostHog will respect it

B. Email Preferences

• Unsubscribe: Click "Unsubscribe" in any email from Brevo
• Manage preferences: Use the link in emails to update your subscription preferences

C. Access and Deletion

Depending on your jurisdiction, you may have the right to:

• Access: Request a copy of your personal information
• Delete: Request deletion of your data
• Correct: Update inaccurate information
• Restrict: Limit how your data is processed
• Portability: Download your data in a portable format
• Object: Object to certain types of processing

To exercise these rights, contact us at hello@srgnt.app with "Privacy Request" in the subject line and specify which right you're requesting. We will respond within 30 days.

9. Cookies and Tracking Technologies

What are cookies?

Cookies are small files stored on your device that help websites remember information about you.

Cookies we use (via PostHog)

Your choices

• Disable PostHog tracking: Visit posthog.com/docs/advanced/privacy
• Manage cookies: Use your browser's cookie settings to delete or block cookies
• Third-party cookie controls: PostHog respects browser Do Not Track signals where available

10. Security

We take reasonable measures to protect your information:

• Encryption in transit: We use HTTPS to encrypt data transmitted to our Site
• Service provider security: PostHog and Brevo implement security measures to protect your data
• Access controls: Only authorized personnel can access data

Important limitation: No security system is 100% secure. While we implement strong protections, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately.

11. Children's Privacy

Our Site is not intended for children under 13. We do not knowingly collect information from children under 13. If we become aware that we have collected data from a child under 13, we will delete it immediately and notify you.

If you are a parent or guardian and believe your child has provided information to our Site, please contact us at hello@srgnt.app.

12. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us:

The Fancy Robot, LLC
Email: hello@srgnt.app
Response timeframe: Within 30 days of receipt

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by:

• Posting the updated policy on our Site
• Sending you an email notification
• Obtaining your explicit consent (if required by law)

Effective date of changes: Will be posted on this page as "Last Updated."

Your continued use of the Site after changes become effective constitutes your acceptance of the updated Policy.

14. Additional Information

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing information.

Data We Do Not Collect

We do not collect:

• Payment information (we do not process payments)
• Location data (beyond IP-derived approximation)
• Biometric data
• Health or medical information
• Sensitive personal data

No Sale of Data

We do not sell or share your personal information with third parties for their own marketing purposes.